Software Return Policy

Software Return Policy

In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in an unopened packaging only.

Software purchased on-line through our website or delivered electronically is considered opened at the time of purchase.


For software returns (packaged versions only), simply indicate the reason for your return on a piece of paper and wrap it securely with the unopened packaging.  Send the package to the following address:

Kinetek Consulting - Returns
304 Indian Trace #700
Weston, FL 33346

We will make a full refund less shipping and handling costs once we have received and have processed the returned item.

For software replacement instructions, simply e-mail the reason for your request to

If you have not received or have lost your software license key, please e-mail and include name, company name, address, and phone number so we can identify your order.